Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 1999 Chrysler PT Cruiser. Jacob sold me the car and Will was the finance manager who helped me. They had great team work and made me feel comfortable. The car looked really good and I`m not having any current issues however I did notice it was shaking once but I believe it was only the one time. The process took two hour or maybe even less. The staff was very good and had good customer service. Jacob was very helpful and so was Will. I know buying a car isn`t fun for some people but I had a wonderful time and would referr them to anyone. My experience was positive and I give them a ten for sure.
