How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

PA: I own a 2001 Ford Taurus. Overall my experience was positive. I t...

09/04/2008

VA: I own a 2003 Ford Escort. Julia was my salesperson and she did a ...

09/04/2008

IN: I own a 2002 CHEVROLET Blazer. Pete was my salespersona and he wa...

09/03/2008

PA: I own a 2001 Chrysler Sebring. My experience was positive. I took...

09/04/2008

GA: I own a 1999 Pontiac Grand Am. I took the car to the service cent...

09/03/2008

FL: I own a 1999 CHEVROLET Venture. Overall my experience was positiv...

09/03/2008

OH: I own a 2003 KIA RIO. My overall experience was neutral until I f...

09/04/2008

IN: I own a 2005 CHEVROLET Impala. Overall my experience was positive...

09/03/2008

VA: I own a 2003 Dodge Stratus. Trey was the person I worked with and...

09/04/2008

VA: I own a 2001 Hyundai Accent. Overall my experience was positive. ...

09/04/2008

VA: I own a 2001 Ford Taurus. My overall experience was positive. Ren...

09/04/2008

NC: I own a 2002 Hyundai XG350. Overall my experience was positive. I...

09/04/2008

FL: I own a 2003 Pontiac Grand Am. Christiam was my salesperson and i...

09/03/2008

Positive Comment

FL: I own a 2003 Ford Taurus. Rafael was my salesperson and he was good. My car was in good condition and clean when I got it. I did get same day approval for the car. I am not having any problems out of the car right now. Overall my experience was positive.

09/03/2008

FL: I own a 2003 Ford Taurus. Christian was my salesperson and he was...

09/03/2008

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9/8/2008
384,042
95%
89%


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