Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2001 OLDSMOBILE Alero. My overall experience was positive. I brought the car in to have the air conditioning fixed and I got the car back that same day. The car is under warranty and they did give me some form of paperwork. The staff treated me fine and as of right now I have not had any problems with the car.
