Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MI: I own a 2004 Pontiac Grand Prix. My experience was positive. I took my car to the service center to have a fan replaced for the AC. The work was done in about a half an hour. I didn`t have to pay for the work, and I don`t have any paperwork for it. The service staff treated me just fine, and my car is running alright now.
