Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2005 FORD TAURUS. My overall purchase experience was negative because the car needed a new transmission and I had to take it back and get another car. I dont remember my salesperson's name but he was okay as far as customer service. I was approved the same day and the car was clean when I received it but it needed a transmission and they motor was running hot. Today I dont have the car I took back for another one.
