Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2000 Mitsubishi Galant. My salesperson was Darius. He and the other employees did a good job. It took a couple of days to get everything done. My car was in good condition when I got it. My car is doing good today.My overall experience was neutral, because I feel like Darius played around a lot.
