Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 1999 CHEVROLET Venture. Overall my experience was positive. I brought my vehicle in for a crack in a hose, and a starter repair. Each repair they kept it for about 1-2 days. The cost was covered under warranty, and I received paperwork with the service. The staff treated me real good while I was there, and am having no current problems with the vehicle.
