J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	NJ: I own a 2000 Ford Taurus. My car was in for service for the start...	07/09/2008
	AZ: I own a 2001 CHEVROLET Malibu. My salesperson was Tanner. He and ...	07/10/2008
	GA: I own a 2001 CHEVROLET Malibu. Overall my experience was positive...	07/09/2008
	IL: I own a 2005 Ford Taurus. My salesperson was Jim. He and the othe...	07/09/2008
	GA: I own a 2000 Mitsubishi Galant. My salesperson was Darius. He and...	07/09/2008
	MI: I own a 2002 CHEVROLET Blazer. I brought in my car to fix my Fuel...	07/09/2008
	LA: I own a 2003 Dodge Stratus. Overall my experience was netural, because the staff could have had a better attitude. My vehicle needed a new timming belt, and the service lasted for one day. The customer service was good, and I do not have any more problems. I do not have time to get into details about the staff, but they could have had a better attitude. My vehicle was under warranty, and I received paperwork.	07/09/2008
	AL: I own a 2000 Dodge Neon. Mike sold me the car. The car was in pre...	07/09/2008
	FL: I own a 2008 Ford Contour. I brought my car in to get an oil chan...	07/09/2008
	TX: I own a 2000 Ford Taurus. Overall my experience was positive. CJ ...	07/10/2008
	AZ: I own a 2003 Mercury Sable. Venus was the salesperson that helped...	07/10/2008
	OH: I own a 2001 CHEVROLET Cavalier. My overall sales experience was ...	07/09/2008
	SC: I own a 1999 Pontiac Grand Am. Overall my experience was positive...	07/10/2008
	LA: I own a 2002 Ford Focus. My overall experience was positive. My s...	07/09/2008
	OH: I own a 2001 Pontiac Grand Am. My overall sales experience was po...	07/09/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System