Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MI: I own a 2001 Geo Metro. I brought my car in for the computer and it was done in a hour. I did not have to pay and I did receive my paperwork. The car is shaking and I still have the same problem with my car. The staff treated me ok and my experience was neutral because I`m still having problems with my car.
