Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 1999 Dodge Caravan. My overall experience was positive. I brought my car in for new struts. The staff was just fine and had the car fixed in a day. The work was under warranty and I did receive paperwork and a receipt for the work that was done. Now, the car is running just fine for me today.
