Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 1998 OLDSMOBILE 88. Sam was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good condition when I received it. It took a few hours for me to be approved for the vehicle, and the vehicle has no problems with it now. The staff was great, and overall I would rate this experience positive.
