J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	IN: I own a 1999 Dodge Dakota. I brought it in for a brake light that...	07/09/2008
	FL: I own a 1999 Pontiac Montana. AC sold me the car. The van was in good condition. The process took forever. It took two days to get the car and that seemed like a long time for me. I did notice after it rained recently that the van leaks from the back were the hatch opens up. I did let the delearship know and I have an appointment for the sixteenth of the month. The staff was good and my experience was positive.	07/09/2008
	NC: I own a 2004 CHEVROLET Malibu. Overall my experience was positive...	07/10/2008
	FL: I own a 1999 Ford Focus. I took in my car for water pump. The wor...	07/09/2008
	FL: I own a 2002 Dodge Stratus. The salesperson that helped me purcha...	07/09/2008
	FL: I own a 2003 Ford Taurus. I brought my car in for an oil change a...	07/09/2008
	FL: I own a 2008 CHEVROLET Cavalier. I brought my car in because it c...	07/09/2008
	OH: I own a 2000 Chrysler Sebring. My overall service experience was ...	07/09/2008
	OH: I own a 2002 Pontiac Grand Am. My sales person was Sanford and I ...	07/10/2008
	OH: I own a 2000 Dodge Stratus. My overall sales experience was posit...	07/09/2008
	GA: I own a 2001 CHEVROLET Malibu. My salesperson was David. He and t...	07/09/2008
	FL: I own a 2001 Ford Taurus. Overall my experience was positive. I w...	07/10/2008
	GA: I own a 2000 SATURN Other. Overall my expericne was positive. My ...	07/09/2008
	NC: I own a 1998 CHEVROLET Malibu. Overall my experience was positive...	07/10/2008
	FL: I own a 2002 KIA Spectra. I brought my car into the shop because ...	07/09/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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