Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2000 Dodge Dakota. I had an overall positive experience. I brought the truck in for an oil change and it took about 30-45 minutes. It was covered under warranty and I did not get paperwork because they said the machine was down. The staff is pretty good. The truck is doing well right now.
