J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	VA: I own a 2002 CHEVROLET Malibu. My overall experience was positive...	09/04/2008
	FL: I own a 2004 CHEVROLET Venture. My sales person was Jen. I was th...	09/03/2008
	PA: I own a 2003 CHEVROLET Malibu. My salesman`s name was George. He ...	09/04/2008
	AL: I own a 2002 Jeep Cherokee. I brought it in for the transmission to be rebuilt. It was there for 2 days and it was covered. I did get a reciept and there are no problems right now. The staff was great and the experience was positive.	09/03/2008
	IA: I own a 1999 Dodge Caravan. I took the car in to have the air con...	09/03/2008
	TN: I own a 1999 Pontiac Montana. My sales person`s name was Christy....	09/04/2008
	VA: I own a 2003 Buick Century. Overall my experience was positive. J...	09/04/2008
	VA: I own a 2001 Hyundai Elantra. MY overall experience was positive....	09/04/2008
	GA: I own a 2003 Buick Century. I took the car to the service center ...	09/03/2008
	IA: I own a 2002 Ford Ranger. My experience was positive. My salesper...	09/03/2008
	AZ: I own a 2000 Dodge Caravan. The salesperson that helped me select...	09/03/2008
	NC: I own a 1999 Ford Taurus. Overall my experience was positive. I w...	09/04/2008
	IN: I own a 2000 Buick LeSabre. Overall my positive. My sales person ...	09/03/2008
	IA: I own a 2000 CHEVROLET Malibu. I brought the car in for an oil ch...	09/03/2008
	IA: I own a 2003 Pontiac Grand Am. I brought my car in to get the bat...	09/03/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	9/8/2008

	384,042

	95%

	89%

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Rating System