Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 1999 Dodge Caravan. I took the car in to have the air conditioner fixed. It took two days. But I had to take it to a local Chrysler dealer to get it fixed. It was under warranty. The staff were great. I am not having any problems with the car now. Overall, my experience was positive.
