Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2003 Ford Taurus. I brought my car in for an oil change and it was done quickly. The staff in there treated me wonderfully, and I`m about to come back and have them figure out why my engine light keeps coming on. I havn`t had to pay for an oil change so far, and I always get a reciept. Overall my experience was positive, and it always is.
