JD Byrider I own a 2001 FORD TAURUS. My overall experience was positive. I brought my car in because it wouldn't start. The service took almost 3 weeks. It was covered by the warranty and I did get a receipt or paperwork back. There are no problems with my car today. The staff was good as far as customer service.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2007 FORD TAURUS. My salesperson name was Tanya. She was ...	01/26/2012
	FL: I own a 2004 CHEVROLET IMPALA. I brought my vehilce in because it...	01/25/2012
	OH: I own a 2003 FORD RANGER. I brought the vehicle in because it was...	01/26/2012
	TX: I own a 2002 CHRYSLER PT CRUISER. I brought my car in for the bra...	01/26/2012
	NC: I own a 2002 FORD TAURUS. My salesperson was Morris and the custo...	01/26/2012
	TX: I own a 2005 BUICK CENTURY. I brought my vehicle in for an oil ch...	01/25/2012
	CA: I own a 2004 DODGE CARAVAN. I brought my car in for the fuel pump...	01/25/2012
	TX: I own a 2001 FORD TAURUS. My overall experience was positive. I brought my car in because it wouldn't start. The service took almost 3 weeks. It was covered by the warranty and I did get a receipt or paperwork back. There are no problems with my car today. The staff was good as far as customer service.	01/25/2012
	PA: I own a 2000 BUICK CENTURY. I brought my vehicle in for an oil ch...	01/26/2012
	TX: I own a 2004 CHEVROLET CAVALIER. My salesperson was a man and sat...	01/26/2012
	FL: I own a 2001 FORD TAURUS. My salesperson name was Kim. He was ver...	01/25/2012
	MA: I own a 2007 CHRYSLER PT CRUISER. I purchased my vehicle from Jay...	01/26/2012
	WI: I own a 2002 CHRYSLER CHRYSLER 300M. I brought my car in because ...	01/26/2012
	NC: I own a 2008 CHEVROLET PRIZM. My salesperson was Reggie and he wa...	01/26/2012
	NC: I own a 2001 FORD TAURUS. I brought my vehicle in for a oil chang...	01/26/2012