JD Byrider I own a 2010 OLDSMOBILE ALERO. Overall, my purchase experience with JD Byrider was positive. My salesperson was the first person on the right when you walked in the store. Their customer service was good. My Alero was clean and in good condition when I got it. Today my car is doing good, but needs an oil change. I was approved the same day for my car.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	NV: I own a 2010 CHEVROLET MALIBU. Overall, my purchase experience wi...	08/26/2010
	NV: I own a 2010 DODGE STRATUS. Overall, my purchase experience with ...	08/26/2010
	GA: I own a 2003 KIA OPTIMA. overall, my service experience with JD B...	08/25/2010
	AL: I own a 2000 PONTIAC GRAND AM. I took the car to the service cent...	08/26/2010
	OH: I own a 2002 KIA SEDONA. Overall, my purchase experience with JD ...	08/26/2010
	OH: I own a 2000 CHEVROLET IMPALA. I brought my vehicle in because it...	08/26/2010
	AL: I own a 2006 KIA SPECTRA. My overall purchase experience was posi...	08/26/2010
	TX: I own a 2005 PONTIAC MONTANA. Overall my experience was positive....	08/26/2010
	MD: I own a 2010 OLDSMOBILE ALERO. Overall, my purchase experience with JD Byrider was positive. My salesperson was the first person on the right when you walked in the store. Their customer service was good. My Alero was clean and in good condition when I got it. Today my car is doing good, but needs an oil change. I was approved the same day for my car.	08/25/2010
	IL: I own a 2000 PONTIAC BONNEVILLE. My salesperson was Tony, and he ...	08/25/2010
	PA: I own a 2002 NISSAN ALTIMA. Overall my experience with J.D. Byrid...	08/26/2010
	AL: I own a 2005 PONTIAC GRAND AM. Overall my experience was positive...	08/26/2010
	GA: I own a 2001 OLDSMOBILE ALERO. Overall my experience with J.D. By...	08/25/2010
	GA: I own a 2002 MITSUBISHI GALANT. Overall my experience was positiv...	08/25/2010
	NV: I own a 2000 FORD EXPLORER. My overall experience was positive. I...	08/26/2010