JD Byrider I own a 2001 DODGE DURANGO. I took the car in for an oil change. It was serviced quickly and I paid an unfair price. I got paperwork. The car is doing well. The customer service was okay but the female there needs customer service training. Overall, my service experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2001 DODGE DURANGO. I took the car in for an oil change. It was serviced quickly and I paid an unfair price. I got paperwork. The car is doing well. The customer service was okay but the female there needs customer service training. Overall, my service experience was positive.	01/25/2012
	TX: I own a 2003 PONTIAC GRAND AM. I brought my car in for an oil cha...	01/26/2012
	GA: I own a 2000 BUICK LESABRE. I brought my car in for a new ful pum...	01/25/2012
	PA: I own a 2001 SATURN SW2. I took my car in for an oil change and i...	01/26/2012
	TX: I own a 2007 ISUZU RODEO. I brought my car in for a bad battery. ...	01/26/2012
	FL: I own a 2004 FORD TAURUS. I brought my vehilce in for an oil chan...	01/25/2012
	RI: I own a 2005 MITSUBISHI GALANT. I took my car in for the door pan...	01/26/2012
	TX: I own a 2009 DODGE CARAVAN. My salesman's name was Keith. The cus...	01/26/2012
	FL: I own a 2002 CHEVROLET IMPALA. My salesperson name was Kent. He w...	01/25/2012
	MA: I own a 2003 OLDSMOBILE ALERO. I purchased my vehicle from Jay an...	01/26/2012
	IA: I own a 2002 FORD RANGER. My salesperson was a man with good cust...	01/25/2012
	FL: I own a 2004 FORD ESCAPE. I took the car in for an oil change and...	01/25/2012
	TX: I own a 2008 FORD TAURUS. I brought my car in for service. It was...	01/26/2012
	NC: I own a 2005 CHEVROLET CAVALIER. I took the car in for a new fan ...	01/26/2012
	IA: I own a 2005 CHRYSLER TOWN & COUNTRY. I purchased my vehicle from...	01/25/2012