How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

PA: I own a 2008 CHEVROLET Malibu. My salesman`s name was George. He ...

09/04/2008

AL: I own a 2002 Ford Expedition. I brought my car in for an oil chan...

09/03/2008

FL: I own a 2002 Mercury Villager. My salesperson was a black guy in ...

09/03/2008

FL: I own a 1999 Pontiac Grand Am. Overall my experience was negative...

09/03/2008

AL: I own a 1999 Dodge Grand Cara. The vehicle was recently brought i...

09/04/2008

AL: I own a 2003 Ford Taurus. My overall experience was positive. My ...

09/03/2008

OH: I own a 2002 CHEVROLET Malibu. David was my salesperson and he tr...

09/04/2008

TX: I own a 2000 Ford CROWN VIC. Overall my experience was positive. ...

09/04/2008

VA: I own a 2004 Ford Taurus. Overall my experience was positive. And...

09/04/2008

AL: I own a 2005 KIA SEDONA. My overall experience was positive. My c...

09/03/2008

Positive Comment

FL: I own a 2005 Ford Taurus. Ken was my salesperson and he was good. My car was in good condition and clean when I got it. I did get same day approval for the car. I am not having any problems with my car right now. Overall my experience was positive.

09/03/2008

AZ: I own a 2001 CHEVROLET Malibu. Overall my experience was positive...

09/03/2008

AL: I own a 2002 Jeep Cherokee. My experience was positive. Rick was ...

09/04/2008

IA: I own a 2002 Ford Taurus. I brought my car in to have new brakes ...

09/03/2008

IA: I own a 2002 Ford Taurus. Overall my experience was positive. My ...

09/03/2008

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9/8/2008
384,042
95%
89%


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