J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 1999 Buick Century. I brought my car in for the starter a...	07/30/2008
	NC: I own a 1999 Pontiac Bonneville. I took my car to the service cen...	07/31/2008
	FL: I own a 2001 KIA Sportage. My experience was positive. I took my ...	07/30/2008
	GA: I own a 2000 GMC Jimmy. Overall my experience was positive. My sa...	07/30/2008
	GA: I own a 2003 CHEVROLET Blazer. Overall my experiencne was positiv...	07/30/2008
	IN: I own a 2001 Ford Explorer. Steven was the salesperson that helpe...	07/30/2008
	IL: I own a 2002 Chrysler Town & Cou. I had an overall positive exper...	07/30/2008
	PA: I own a 2001 Chrysler VOYAGER. My overall experience was positive...	07/31/2008
	OH: I own a 2001 Buick LeSabre. I had an overall positive experience....	07/30/2008
	GA: I own a 2000 Ford Focus. My car was in for my car was cutting off...	07/30/2008
	PA: I own a 2002 Dodge Caravan. Overall my experience was positive. M...	07/31/2008
	MA: I own a 2004 Pontiac Grand Am. Overall my experience was positive. Roberto was pretty good with his customer service towards me. The vehicle was nice and clean for me when I first got it but I do need to have it serviced on Monday. I am having problems with the back driver side window, the light is loose, and there is a noise when I am turning left and pressing down on the brakes. I was approved for the vehicle in the same day.	07/31/2008
	GA: I own a 2001 GMC Jimmy. Overall my experience was positive. You s...	07/30/2008
	PA: I own a 2001 MAZDA MPV. I bought my car from Gale and he did pret...	07/31/2008
	GA: I own a 2002 CHEVROLET Monte Carl. My salesperson was Robert. He ...	07/30/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	8/7/2008

	375,305

	95%

	89%

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