J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	NC: I own a 2001 TOYOTA Camry. My overall service experience was posi...	06/26/2008
	AL: I own a 2002 Ford Taurus. My experience was positive. I took my c...	06/25/2008
	PA: I own a 2000 Pontiac Grand Prix. My overall experience was positi...	06/26/2008
	OH: I own a 1999 Dodge Caravan. I brought it in for the brakes. It wa...	06/26/2008
	MS: I own a 2001 CHEVROLET Silverado. The vehicle was recently brough...	06/26/2008
	NC: I own a 1998 Buick Park Avenu. My overall service experience was ...	06/26/2008
	MI: I own a 2000 CHEVROLET Malibu. I took in my car for a water pump....	06/26/2008
	GA: I own a 2001 Pontiac Grand Am. I had an overall positive experien...	06/25/2008
	PA: I own a 2002 CHEVROLET Malibu. Charmaine sold me the car. She was...	06/26/2008
	OH: I own a 2002 Buick Rendezvous. My sales person was Matt and I was...	06/26/2008
	TX: I own a 2000 Ford Contour. I had an overall positive experience. ...	06/26/2008
	PA: I own a 2000 Ford Windstar. I brought my car in for the brakes an...	06/26/2008
	FL: I own a 2001 Pontiac Grand Prix. My overall experience was positi...	06/25/2008
	VA: I own a 1999 Ford Ranger. Overall my experience was positive. I brought my vehicle in because the check engine light was on. It turned out that a switch linked with the gas cap sensor was broken so they replaced. It took about a day for them to service the vehicle. The service was under warranty, but I did not recieve any paperwork. The customer service staff was excellent. I am having problems with water leaking into the vehicle.	06/26/2008
	FL: I own a 2001 Buick CENTURY LI. for a loud noise when starting the...	06/25/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

Do you have sales or service feedback about a dealership to submit?
Rating System