Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2001 Buick CENTURY LI. for a loud noise when starting the car and the brake lights in the right rear that took about fourty-minutes. It was under the warranty and I did receive my paperwork afterwards. The staff were fantastic and a few problems now is the the light for the low tire pressure is coming on and theres a problems when cranking it up in the morning and it makes a loud noise. Also when turning there is a loud winding noise because of some ware in the tires.
