Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 1999 Dodge Caravan. I brought it in for the brakes. It was there for half the day and I had to pay for it. The price was reasonable and I did get a receipt. There are no problems right now but I am upset that I have had so many problems with the car in the past. The staff there is fantastic and the experience has been positive.
