JD Byrider I own a 2005 CHEVROLET IMPALA. Overall my service experience with J.D. Byrider was positive. I took my car in for an oil change. The service was completed quickly. It was covered the warranty but I did not get a receipt and paperwork. The customer service is great. My car is doing real well.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	AL: I own a 2000 CHRYSLER CHRYSLER 300. My overall experience was pos...	08/26/2010
	OH: I own a 2001 PONTIAC GRAND AM. Ovearll, my service experience wit...	08/25/2010
	GA: I own a 2004 CHEVROLET MALIBU. Overall my experience was positive...	08/25/2010
	GA: I own a 2000 CHEVROLET MALIBU. Overall, my service experience wit...	08/25/2010
	OH: I own a 2000 PONTIAC GRAND AM. Overall, my service experience wit...	08/25/2010
	TX: I own a 2005 CHEVROLET IMPALA. Overall my service experience with J.D. Byrider was positive. I took my car in for an oil change. The service was completed quickly. It was covered the warranty but I did not get a receipt and paperwork. The customer service is great. My car is doing real well.	08/26/2010
	WI: I own a 2001 CHRYSLER CHRYSLER 300. Overall my experience with J....	08/26/2010
	OH: I own a 2002 JEEP LIBERTY. Overall my experience was positive. Sc...	08/26/2010
	OH: I own a 2002 PONTIAC GRAND PRIX. Overall my experience with J.D. ...	08/25/2010
	TX: I own a 2004 FORD EXPLORER. My overall experience was neutral bec...	08/26/2010
	SC: I own a 2003 KIA SEDONA. I brought my car into service because th...	08/26/2010
	MI: I own a 2002 FORD TAURUS. Overall, my service experience with JD ...	08/25/2010
	RI: I own a 2007 DODGE CARAVAN. My overall purchase experience was po...	08/26/2010
	FL: I own a 2001 CHEVROLET IMPALA. My experience was positive. I took...	08/25/2010
	IL: I own a 2005 FORD FOCUS. My overall experience was positive. My s...	08/25/2010