Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AZ: I own a 2002 CHEVROLET Cavalier. Overall my experience was positive. My salesperson was Venus, and he did a really good job taking care of us and was really nice. The vehicle was clean and in good condition when we got it, and I was approved the same day. There are no current problems with the vehicle.
