JD Byrider I own a 2002 CHEVROLET MONTE CARLO. Overall, my service expeirence with JD Byrider was neutral because of the problems I'm still having. I brought the cr in because the check engine light was on, the ABS, and the ticking of the car. The ticking wasn't completed, the check engine came back on that day. It was under warranty and I received a receipt. The vehicle is still ticking and the light is still on. The customer service was okay.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	MI: I own a 2003 PONTIAC MONTANA. I bought my car from Joel, and he w...	08/25/2010
	TX: I own a 2004 CHRYSLER PT CRUISER. Overall, my purchase experience...	08/26/2010
	IN: I own a 2006 CHEVROLET IMPALA. Overall my experience was positive...	08/25/2010
	TX: I own a 2004 CHEVROLET IMPALA. My overall experience was positive...	08/26/2010
	IA: I own a 2001 DODGE CARAVAN. My experience was positive. I took my...	08/25/2010
	RI: I own a 2001 DODGE CARAVAN. It took 1 day to fix the sway bar and...	08/26/2010
	OH: I own a 2000 CHEVROLET BLAZER. Overall my experience with J.D. By...	08/25/2010
	TX: I own a 2003 MERCURY MARQUIS. Overall, my purchase experience was...	08/26/2010
	IA: I own a 2004 FORD FOCUS. Overall my experience was positive. Adam...	08/25/2010
	IA: I own a 2002 CHEVROLET MONTE CARLO. Overall, my service expeirence with JD Byrider was neutral because of the problems I'm still having. I brought the cr in because the check engine light was on, the ABS, and the ticking of the car. The ticking wasn't completed, the check engine came back on that day. It was under warranty and I received a receipt. The vehicle is still ticking and the light is still on. The customer service was okay.	08/25/2010
	AZ: I own a 2005 CHEVROLET MALIBU. My overall experience was positive...	08/25/2010
	NV: I own a 2004 HYUNDAI ACCENT. Overall my service experience with J...	08/26/2010
	MA: I own a 2003 DODGE STRATUS. Overall my service experience with J....	08/26/2010
	AL: I own a 1997 CHEVROLET LUMINA. My overall purchase experience was...	08/26/2010
	GA: I own a 2002 CHRYSLER TOWN & COUNTRY. Overall my experience with ...	08/25/2010