Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 2000 CHEVROLET Cavalier. I brought my car in for a oil change and it was done in 30 minutes. I did not have to pay and I did receive my paperwork. There are no current problems with my car. The staff treated me nice after Tom got there attention to help me and my experience was positive.
