Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
VA: I own a 1999 Mercury Cougar. Overall my experience was very positive. I brought my vehicle in because it was stalling and losing power and I got it back the same day. It was under warranty and I got a receipt. The staff were very nice to me. I have not had any other problems with my vehicle.
