Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IN: I own a 2004 CHEVROLET Impala. Overall my experience was positive. My sales person was Robert and he did a good job selling me the car. When I got my car it was clean for me and it was running good. It did not take long for me to get approved for the car. Today my car is running really good for me.
