Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2002 Ford Taurus. My overall experience was nuetral, because some of the people I had to go through. My salesperson was Steve who was good to me. I was approved for the car with in 2-3 hours. The car was nice when I first pulled off of the lot. Now, I am hearing some kind of ticking noise but I don`t know where it is coming from.
