J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	GA: I own a 2002 Pontiac Bonneville. I had an overall neutral experie...	06/25/2008
	TN: I own a 2003 CHEVROLET Impala. Overall my experience was positive. Robert was great with his customer service towards me. I was approved in the same day and the vehicle was nice and clean for me. The vehicle was in good running condition when I first got it, but I am now having problems when the traction light comes on the vehicle makes a grinding noise and sometimes the ABS light will come on.	06/26/2008
	FL: I own a 2000 Ford Taurus. Overall my experience was positive. The...	06/25/2008
	WI: I own a 2001 Dodge Caravan. I had an overall positive experience....	06/26/2008
	WV: I own a 2001 Ford Taurus. Overall my experience was positive. I n...	06/26/2008
	PA: I own a 2000 Ford Taurus. Overall my experience was positive. The...	06/26/2008
	AL: I own a 2000 Jeep Cherokee. Overall my experience was positive. M...	06/26/2008
	AL: I own a 2002 Dodge Grand Cara. My overall experience was positive...	06/26/2008
	FL: I own a 1999 SATURN Other. I brought my car in for a oil change a...	06/25/2008
	NM: I own a 2003 OLDSMOBILE Alero. Overall my experience was positive...	06/26/2008
	FL: I own a 1996 Mercury Marquis. My car was in for service for a mis...	06/25/2008
	AZ: I own a 2001 CHEVROLET Cavalier. My overall sales experience was ...	06/25/2008
	OH: I own a 2001 Ford Taurus. The salesperson that helped me select m...	06/26/2008
	OH: I own a 2001 Chrysler PT Cruiser. My sales person was Wayla and I...	06/26/2008
	OH: I own a 2002 Ford Taurus. My overall experience was nuetral, beca...	06/26/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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Rating System