Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2000 Ford Taurus. Overall my experience was positive. There are no problems with the vehicle at this time. The customer service was good towards me when I brought my vehicle in for an oil change and to have the key remote alarm looked at and fixed. It took 30 minutes for the service and I was not charged for the service done. I was not given any paperwork or receipts.
