JD Byrider I own a 2000 PONTIAC GRAND AM. My overall experience was positive. I brought my car in for an oil change. The service was completed quickly. It was covered by the warranty this time. I did get a receipt or paperwork back. The staff was pretty good as far as customer service. There are no problems with my car today. It was done at Jiffy Lube.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WI: I own a 2004 DODGE CARAVAN. I took the vehicle in to repair the r...	01/26/2012
	TX: I own a 2002 CHEVROLET MALIBU. I took my car in because it wouldn...	01/26/2012
	NC: I own a 2000 PONTIAC GRAND AM. My overall experience was positive. I brought my car in for an oil change. The service was completed quickly. It was covered by the warranty this time. I did get a receipt or paperwork back. The staff was pretty good as far as customer service. There are no problems with my car today. It was done at Jiffy Lube.	01/26/2012
	AL: I own a 2006 CHEVROLET MONTE CARLO. My salesperson was Jay and he...	01/25/2012
	AL: I own a 2003 DODGE DURANGO. I took my car in for the radiator. Th...	01/25/2012
	PA: I own a 2006 DODGE STRATUS. I brought my car in for overheating. ...	01/26/2012
	NC: I own a 2003 OLDSMOBILE ALERO. My overall experience was positive...	01/26/2012
	IA: I own a 2005 DODGE STRATUS. My salesperson was JJ and the custome...	01/25/2012
	WV: I own a 2006 FORD TAURUS. I brought my vehilce in for an oil chan...	01/26/2012
	NC: I own a 2005 CHEVROLET MALIBU. I took the car in to have the tran...	01/26/2012
	NC: I own a 2003 FORD MUSTANG. I took my car in for an oil change and...	01/26/2012
	FL: I own a 2005 FORD EXPLORER. I brought my car in for something to ...	01/25/2012
	OH: I own a 2007 CHEVROLET MALIBU. I brought my car in for an oil cha...	01/26/2012
	AR: I own a 2003 CHEVROLET MALIBU. I brought my vehicle in for a mech...	01/26/2012
	OH: I own a 2000 FORD TAURUS. I brought my car in for an oil change a...	01/26/2012