How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

GA: I own a 2002 Pontiac Bonneville. I had an overall neutral experie...

06/25/2008

TN: I own a 2003 CHEVROLET Impala. Overall my experience was positive...

06/26/2008

FL: I own a 2000 Ford Taurus. Overall my experience was positive. The...

06/25/2008

Positive Comment

WI: I own a 2001 Dodge Caravan. I had an overall positive experience. I brought the van in for work on the shocks and the slay bar was broken. It took them a couple of hours. It was covered under warranty and I got paperwork. I love the staff they let me know everything step by step and told me if I have any more problems to give them a call.

06/26/2008

WV: I own a 2001 Ford Taurus. Overall my experience was positive. I n...

06/26/2008

PA: I own a 2000 Ford Taurus. Overall my experience was positive. The...

06/26/2008

AL: I own a 2000 Jeep Cherokee. Overall my experience was positive. M...

06/26/2008

AL: I own a 2002 Dodge Grand Cara. My overall experience was positive...

06/26/2008

FL: I own a 1999 SATURN Other. I brought my car in for a oil change a...

06/25/2008

NM: I own a 2003 OLDSMOBILE Alero. Overall my experience was positive...

06/26/2008

FL: I own a 1996 Mercury Marquis. My car was in for service for a mis...

06/25/2008

AZ: I own a 2001 CHEVROLET Cavalier. My overall sales experience was ...

06/25/2008

OH: I own a 2001 Ford Taurus. The salesperson that helped me select m...

06/26/2008

OH: I own a 2001 Chrysler PT Cruiser. My sales person was Wayla and I...

06/26/2008

OH: I own a 2002 Ford Taurus. My overall experience was nuetral, beca...

06/26/2008

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7/4/2008
365,104
95%
88%


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