Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
WI: I own a 2001 Dodge Caravan. I had an overall positive experience. I brought the van in for work on the shocks and the slay bar was broken. It took them a couple of hours. It was covered under warranty and I got paperwork. I love the staff they let me know everything step by step and told me if I have any more problems to give them a call.
