Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 2000 Ford Taurus. Overall my experience was positive. There are no problems with the vehicle at this time. I brought the vehicle in because the coolant container was cracked and it took a couple of hours to service. The cusotmer service was excellent towards me. The service was under warranty and I was given paperwork.
