Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
NC: I own a 2003 OLDSMOBILE ALERO. My overall experience was positive at Jiffy Lube. I brought my car in for an oil change. The service was completed quickly. I paid $10 and it was reasonable price. I did get a receipt or paperwork back. The staff was excellent as far as cusotmer service. My window on the passenger side track doesn't work. If I put it down, I have to push it up.
