Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2001 KIA RIO. I took in my car for alot of different things. The car was in for four days. The work wasn`t covered and I pay monthly payments. I don`t think the price was reasonable since the same thing is going wrong. The car is breaking down again. The staff was fine. My expeirence was neutral because I`m having the same issues and they told me they wouldn`t work on the car again until I finish off my monthly payments for the last work.
