Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 2002 Ford Focus. I recently brought the vehicle in for an oil change, it didnt take very long for the vehicle to be serviced. The vehicle`s service was not under warranty, but I did receive a receipt for the service, and I had a free oil change pass. The staff was good, and the check engine light is on again. Overall I would rate this experience positive.
