JD Byrider I own a 2003 PONTIAC GRAND AM. I brought my vehicle in for a diagnosis on my alignment, check engine light and antifreeze and it was serviced quickly. It was under warranty and I received paperwork. The vehicle is going to be serviced on Friday, so it still has all of those problems today and the customer service was fine. Overall, my service experience was neutral, it's just my theory, it wasn't professional.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2003 PONTIAC GRAND AM. I brought my vehicle in for a diagnosis on my alignment, check engine light and antifreeze and it was serviced quickly. It was under warranty and I received paperwork. The vehicle is going to be serviced on Friday, so it still has all of those problems today and the customer service was fine. Overall, my service experience was neutral, it's just my theory, it wasn't professional.	01/26/2012
	MA: I own a 2004 PONTIAC GRAND PRIX. My salesperson was Sammy, his cu...	01/26/2012
	FL: I own a 2006 CHEVROLET MONTE CARLO. I brought my vehicle in for a...	01/25/2012
	TX: I own a 2005 DODGE RAM 50. My salesperson was Micheal and he did ...	01/26/2012
	FL: I own a 2000 MERCURY SABLE. I brought my vehilce in for and it wa...	01/25/2012
	FL: I own a 2001 CHEVROLET VENTURE. My salesperson was Jeremy, his cu...	01/25/2012
	NC: I own a 2002 DODGE CARAVAN. I took my car in for an oil change. T...	01/26/2012
	FL: I own a 2006 CHEVROLET MALIBU. I brought my vehilce in for an oil...	01/25/2012
	TX: I own a 2004 DODGE STRATUS. My overall experience was positive. I...	01/25/2012
	FL: I own a 2001 TOYOTA CAMRY. My overall experience was positive. I ...	01/25/2012
	NC: I own a 2001 BUICK REGAL. I took my car in for an oil change at J...	01/26/2012
	PA: I own a 2003 CHEVROLET CAVALIER. I brought my vehicle in for an o...	01/26/2012
	TX: I own a 2004 CHEVROLET COBALT. I brought my car in for fuel leak....	01/26/2012
	FL: I own a 2004 CHEVROLET BLAZER. I brought my vehilce in for the st...	01/25/2012
	WV: I own a 2005 KIA SORENTO. I brought my vehilce in for the belt an...	01/26/2012