Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 2001 CHEVROLET Impala. I brought my car in for engine problems and it was done in one day. I did have to pay and I did receive my paperwork. When going in reverse the brakes slip and the car sounds like a truck. The staff treated me fine and my experience was neutral because I`m having problems with my car and have only had the car for two months.
