Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 1999 OLDSMOBILE Bravada. My overall service experience was positive. I brought my car in for the A/C and the sun visor that took them a day to fix. It was covered under the warranty and I did receive my paperwork after. The staff I love them they were good to me and I have no other problems.
