Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2001 KIA RIO. Overall my experience was positive. I brought my car in to get the new inspection sticker, because when I bought the car it only had one month left before it needed a new one. I was there probably like 20 minutes, and the employees there are great. I am not really having any problems with the vehicle as of now.
