Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MA: I own a 2001 Mercury Sable. My car was in for service for a censor. They had my car for about one day. The service was under warranty. They did give me paper work and a receipt. My car needs to go back in, when I turn the AC on it makes a ticking noise and one the belts is squeeking. The employees were pretty good. My overall experience was positive.
