Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MS: I own a 2002 Buick Century. A heavy set black male with glasses was the salesperson that helped me, and the vehicle that I purhcased was in great shape when I received it. It didnt take no time at all for me to be approved for the vehicle, and the vehicle has no problems now that I know of. The staff treated us real good, and overall I would rate this experience positive.
