Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2000 Dodge Grand Cara. My overall experience was positive. I brought my car in for the oil to be changed and to have the a/c fixed. The staff was good towards me and had the car back to me in an hour and a half. I did have to pay for the oil change which was at a reasonable price. I did receive a receipt for the work that was done. Now, the car is running great for me today.
