Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2002 Dodge Caravan. I brought it in to have the intake valves replaced. It was there for 3 days and it was covered. I did get a receipt but it is still doing the same thing that it was. I am going to talk to them about it tomorrow. The staff was fine and the experience was positive.
