Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2001 Ford Taurus. My overall experience was positive. My salesperson was Carlos and he and the staff treated me real nice. It seemed like it took a couple of hours to be approved and the only problem I have is the cigarette lighter doesn`t work.
