J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2003 CHEVROLET Malibu. Overall my experience was positive...	09/04/2008
	FL: I own a 2001 Pontiac AZTEK. I worked with Jerred and he treated m...	09/03/2008
	AL: I own a 1998 Dodge Caravan. The vehicle was recently brought in f...	09/04/2008
	FL: I own a 2000 Pontiac Bonneville. Overall my experience was positi...	09/03/2008
	OH: I own a 1999 Plymouth Grand Voya. Overall my experience was posit...	09/04/2008
	AL: I own a 2005 Ford Taurus. My overall experience was positive. My ...	09/03/2008
	TX: I own a 2000 Ford Taurus. Overall my experience was positive. I b...	09/04/2008
	PA: I own a 2000 Buick Century. My experience was neutral because the work took too long, and I`m still having problems with the car. I took my car to the service center for a new transmission. The work was done in about a week, it took two days longer than I was told. My warranty covered the work, and I was given some paperwork for it. The service staff treated me just fine. It still feels like the gears are jumping.	09/04/2008
	WI: I own a 2000 Dodge Ram. Overall my experience was positive. I bro...	09/04/2008
	PA: I own a 2008 Ford Explorer. My salesman`s name was Ben. He was pr...	09/04/2008
	PA: I own a 2002 CHEVROLET Cavalier. I bought my car from Adam, and h...	09/04/2008
	FL: I own a 1999 Chrysler 300M. Mary-ellis worked with me and she did...	09/03/2008
	CO: I own a 2003 Mitsubishi Galant. My overall experience was positiv...	09/04/2008
	VA: I own a 2002 Nissan Altima. Overall my experience was positive. I...	09/04/2008
	WI: I own a 2001 Chrysler 300M. My sales person was Rimera. I was the...	09/04/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	9/8/2008

	384,042

	95%

	89%

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Rating System