Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2004 DODGE STRATUS. My overall experience was positive. I brought my car in for an oil change. It wasn't completed quickly. I was there a couple hours. I did get paperwork back. My car stalls when it comes to a stop. Last time we were in for an oil change, they looked at it and they said it was probably the air flow sensor. We replaced the part(which was $300) but that didn't fix it. We're going to take it to a dodge dealership. The service was good as far as customer service. I liked them.
