Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 1999 Ford Escort. I had an overall positive experience. I brought the car in because it was not turning over and they fixed the battery cable for me. It just took about five minutes. It was covered under warranty and I got paperwork. The staff is good. My car is doing fine.
