Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2001 OLDSMOBILE Intrigue. Overall my experience was positive. I took the car in to the service center because the check engine soon light came on and the anti-lock brake needed work. I got the car back 2-3 days later. I had to pay 25 dollars for the work that was done, but I got a receipt. I am not having any problems with the car now. The staff treated me good.
