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How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

WV: I own a 2002 SATURN L100. My salesperson's desk was the one to th...

01/26/2012

TX: I own a 2004 BUICK RENDEZVOUS. I brought my car in for an oil cha...

01/26/2012

PA: I own a 2005 FORD TAURUS. I took my car in for rear brakes and it...

01/26/2012

PA: I own a 2008 DODGE DURANGO. My salesperson was Blake and he was e...

01/26/2012

FL: I own a 2007 PONTIAC GRAND PRIX. My salesperson was Dan and the c...

01/25/2012

AR: I own a 2004 TOYOTA COROLLA. My vehicle was clean and in good con...

01/26/2012

PA: I own a 2002 FORD FOCUS. I took my car in for squeaky brakes and ...

01/26/2012

SC: I own a 2006 CHEVROLET MALIBU. I brought my vehicle in for someth...

01/26/2012

MA: I own a 2004 FORD TAURUS. My salesperson was Chris and the custom...

01/26/2012

MA: I own a 2004 TOYOTA SCION. I brought my car in for the timing bel...

01/26/2012

NC: I own a 2001 CHRYSLER PT CRUISER. I took my car in for an oil cha...

01/26/2012

AL: I own a 2004 KIA OPTIMA. My salesperson was Freddy and he did a g...

01/25/2012

TX: I own a 2002 PONTIAC G5. My salesperson was Rodney and he was the...

01/25/2012

Positive Comment

WV: I own a 2000 FORD TAURUS. I brought my car in for an oil change and a tire rotation. The service was completed quickly. The price I paid was reasonable. I did get a receipt back. The staff was fine. My car is doing fine today. Overall my experience was positive.

01/26/2012

OH: I own a 2003 PONTIAC MONTANA. My salesperson was a woman and her ...

01/26/2012

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2/1/2012
814,770
95%
91%


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