J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WV: I own a 2000 Ford Focus. Overall my experience was positive. Vinn...	06/26/2008
	NJ: I own a 1999 Ford Taurus. Overall my experience was netural, because they did not check out my gas pedal. My vehicle need work on the timming guage, and the service was completed in one day. My vehicle still makes a clacking sound when I press on the gas pedal. I told the service department to check on it, but I guess they did not. The staff treated me nice, and my vehicle was under warranty. I received paperwork.	06/26/2008
	CA: I own a 2000 Buick Century. Overall my experience was positive. C...	06/25/2008
	FL: I own a 2001 Dodge Stratus. Overall my experience was positive. M...	06/25/2008
	OH: I own a 1999 Pontiac Bonneville. My overall experience was neutra...	06/26/2008
	AL: I own a 2000 Ford Taurus. I brought in my car to get an Oil Chang...	06/25/2008
	FL: I own a 1998 Buick LeSabre. My car was in for service for a tune ...	06/25/2008
	CA: I own a 1999 Dodge Neon. My overall experience was positive. I br...	06/25/2008
	OH: I own a 1999 CHEVROLET Lumina. My overall experience was positive...	06/26/2008
	GA: I own a 1999 Ford Escort. I had an overall positive experience. I...	06/25/2008
	MS: I own a 2004 KIA OPTIMA. I brought it in the cd player. It was th...	06/26/2008
	OH: I own a 2000 Buick LeSabre. Overall my experience was positive. M...	06/26/2008
	FL: I own a 2001 OLDSMOBILE Intrigue. Overall my experience was posit...	06/25/2008
	GA: I own a 2002 Dodge Neon. Overall my experience was positive. My s...	06/25/2008
	AL: I own a 2003 Dodge Stratus. Overall my experience was positive. M...	06/26/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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Rating System